都勻市人民政府政務(wù)服務(wù)中心是都勻市轄區(qū)行政、事業(yè)單位集中辦理行政審批及公共服務(wù)事項(xiàng)的政務(wù)服務(wù)管理機(jī)構(gòu)，于2012年12月正式對(duì)外辦公。都勻市政務(wù)服務(wù)中心位于都勻市斗篷山路黔南汽車商貿(mào)城，建筑面積3600平方米。

   都勻市政務(wù)服務(wù)中心位于都勻經(jīng)濟(jì)開發(fā)區(qū)幸福大廈（勻東貴州飯店旁），中心秉承“廉潔、規(guī)范、高效、便民”的宗旨，始終追求“一流形象，最佳窗口；一流素質(zhì)，最佳服務(wù)；一流管理，最佳效率；一流隊(duì)伍，最佳業(yè)績(jī)”的目標(biāo)，努力打造一流的“政務(wù)超市”。
都勻市政務(wù)大廳“全省通辦、一次辦成”和“跨省通辦”事項(xiàng)清單，詳情請(qǐng)點(diǎn)擊菜單欄“辦事大廳”查詢。

都勻市人民政府政務(wù)服務(wù)中心是都勻市轄區(qū)行政、事業(yè)單位集中辦理行政審批及公共服務(wù)事項(xiàng)的政務(wù)服務(wù)管理機(jī)構(gòu)，于2012年12月正式對(duì)外辦公。都勻市政務(wù)服務(wù)中心位于都勻市斗篷山路黔南汽車商貿(mào)城，建筑面積3600平方米。

Government AffairsService Centerof Duyun Municipal People’s Government, which covers an area of 3600 squaremeters, and officially opened in Dec, 2012, is located at the No.1 building of Car-trading Center in Doupeng shan Road. The center, which includes 185items from 28 government organs with 142 working staff, is set up by DuyunMunicipal Committee and Duyun Municipal People’s Government to promote thetransformation of government functions, improve environment developing andestablish a service-oriented government.

一、都勻市政務(wù)服務(wù)中心的工作目標(biāo)

都勻市政務(wù)服務(wù)中心秉承“廉潔、規(guī)范、高效、便民”的宗旨，始終追求“一流形象，最佳窗口；一流素質(zhì)，最佳服務(wù)；一流管理，最佳效率；一流隊(duì)伍，最佳業(yè)績(jī)”的目標(biāo)，不斷強(qiáng)化和完善“首問責(zé)任制”、“一次性告知制”、“限期辦結(jié)制”、“預(yù)約服務(wù)制”、“全程代辦制”等制度建設(shè)，努力打造全州一流的“政務(wù)超市”。

The tenet of probity, specification, efficiency and convenienceis always pursued in the center. The purpose ofcreating the best serving windows, giving the best service, forming the bestteam is never changed. The institution of one- time notification, time-limited fulfillmentand agent service is always observed to achieve the goal of building up afirst-rate government affairs center.

二、都勻市政務(wù)服務(wù)中心的服務(wù)體系

政務(wù)服務(wù)中心服務(wù)體系包括：市政務(wù)服務(wù)中心，28個(gè)進(jìn)駐單位的110個(gè)窗口及 1個(gè)分中心，全市鄉(xiāng)鎮(zhèn)綜合便民服務(wù)中心及村級(jí)代辦點(diǎn)。市政務(wù)服務(wù)中心負(fù)責(zé)對(duì)分中心、鄉(xiāng)鎮(zhèn)綜合便民服務(wù)中心和村級(jí)代辦點(diǎn)辦事窗口開展指導(dǎo)、管理、監(jiān)督、服務(wù)工作。

The Center integrates service systems at three levels: city, sub-district and township. Besides the center itself, the service 

system 

of the center also includes 9 Township Comprehensive Convenient Service Centers and Agency Points of each region. The center is

 responsible

 for guiding, managing, supervising and serving them.

三、都勻市政務(wù)服務(wù)中心的功能布局

政務(wù)服務(wù)中心主要包括政務(wù)服務(wù)前臺(tái)、信息發(fā)布區(qū)、便民服務(wù)區(qū)、業(yè)務(wù)洽談室、公眾辦證區(qū)及休息等候區(qū)、行政辦公區(qū)共七個(gè)功能區(qū)。

The center mainly includes seven function areas---front desk, information area, service helping area, Business Negotiation Room,public registration area, sitting area and administration area.

（一）政務(wù)服務(wù)前臺(tái)。主要負(fù)責(zé)引導(dǎo)、帶領(lǐng)代理、咨詢投訴、安全保衛(wèi)工作并為前來中心辦事的群眾提供熱情、快捷、方便、周到的服務(wù)。

Front Desk: Being set up at the first floor of thecenter for information and inquiry.

（二）信息發(fā)布區(qū)。由中心大廳LED顯示屏組成，主要向公眾發(fā)布政務(wù)工作信息、工作動(dòng)態(tài)、緊急通告、溫馨提示、法律法規(guī)等方面的即時(shí)信息。

Information Area:Notice boards, LED displays and computers are all atservice.

（三）便民服務(wù)區(qū)。設(shè)有咨詢引導(dǎo)、打印復(fù)印、信息查詢等多項(xiàng)服務(wù)內(nèi)容。

The ServiceArea: Mainly responsiblefor giving guidance, printing and typing service.

（四）業(yè)務(wù)洽談室。主要為都勻市招商引資重大項(xiàng)目提供溫馨舒適的業(yè)務(wù)洽談環(huán)境，并對(duì)重大項(xiàng)目進(jìn)行全程代辦。

BusinessNegotiation Room: Givingthe best environment to investors for negotiation, and offering one-stopservice.

（五）公眾辦證區(qū)。包括公安辦證區(qū)、稅務(wù)辦證區(qū)、房產(chǎn)辦證區(qū)、社保辦證區(qū)、國(guó)土辦證區(qū)、工商質(zhì)監(jiān)辦證區(qū)、交通辦證區(qū)、綜合辦證區(qū)等八個(gè)主要區(qū)域。

Public Registration Area: Including service windows from Public SecurityBureau, Taxation Bureau, Real Estate Bureau, Labor andSocial Security Bureau, Land and Resource Bureau, Industrial and CommercialBureau, Transportation Bureau, and so on.

（六）填寫等候區(qū)。位于大廳中心區(qū)域，面積約占整個(gè)政務(wù)服務(wù)中心總面積的三分之一，可供群眾同時(shí)查閱辦事指南、填寫資料或休息等候。

Sitting Area: Equipped with water fountains, tables and chairs for resting andwaiting.

（七）行政辦公區(qū)。內(nèi)設(shè)辦公室、網(wǎng)絡(luò)信息科、綜合業(yè)務(wù)科和督查科，代表本級(jí)政府指導(dǎo)、協(xié)調(diào)和監(jiān)督本級(jí)政府組成部門和職能機(jī)構(gòu)的政務(wù)服務(wù)工作；負(fù)責(zé)本級(jí)政府政務(wù)服務(wù)中心的日常管理、組織協(xié)調(diào)、綜合服務(wù)和監(jiān)督監(jiān)察工作；負(fù)責(zé)對(duì)分中心、鄉(xiāng)鎮(zhèn)綜合便民服務(wù)中心的業(yè)務(wù)進(jìn)行指導(dǎo)。

The Administrative Area: The administrative area with fourdepartments: the Office, Network Information Department, Business Management Departmentand Supervision Department.The center is responsible for the guidance, management, supervision andservices of the Sub-center and service windows.

四、都勻市政務(wù)服務(wù)中心窗口設(shè)置

目前，全市具有行政審批職能的28個(gè)部門已進(jìn)駐中心，共設(shè)置服務(wù)窗口110個(gè)，涉及行政許可項(xiàng)目102項(xiàng)、非行政許可項(xiàng)目47項(xiàng)、服務(wù)事項(xiàng)36項(xiàng)。各窗口共有工作人員142名。

So far, theCenter is home to administrative service of 28 government organs covering 185items with 142 working staff and 110 service windows.

（一）公安辦證區(qū)。設(shè)有16個(gè)辦證窗口，共有18名工作人員，涉及戶證辦理、印章刊刻等行政審批和服務(wù)事項(xiàng)。

Service Counter of PublicSecurity Bureau: Including16 service windows and 18 working staff for handling official sealregistration, 2^nd- generation ID cards, official seal imprinting andhousehold registration.

（二）稅務(wù)辦證區(qū)。設(shè)有國(guó)稅、地稅共16個(gè)服務(wù)窗口，共有工作人員17名，涉及納稅申報(bào)、認(rèn)證、報(bào)稅、發(fā)票發(fā)售、報(bào)驗(yàn)、發(fā)票代開、稅務(wù)登記、變更、停（歇）業(yè)、注銷等業(yè)務(wù)以及稅收政策咨詢、納稅輔導(dǎo)、非即辦事項(xiàng)的資料受理初審、轉(zhuǎn)辦；納稅人業(yè)務(wù)需求信息收集、分析、各種涉稅資料發(fā)放等工作。

Service Counter of TaxationBureau: Including 16service windows from Nation Taxation Bureau and Local Taxation Bureau, handlingApplication registration、Taxation registration of opening, changing andcanceling, and so on.

（三）綜合辦證區(qū)。包括發(fā)改、林業(yè)、衛(wèi)生、計(jì)生、交通、規(guī)劃、住建、環(huán)保、工信、安監(jiān)、公安消防、教育、煙草、農(nóng)工、水利、城管、文廣、人防、民政共23個(gè)服務(wù)窗口，涉及木材運(yùn)輸、衛(wèi)生許可、獨(dú)生子女、物業(yè)管理、水利建設(shè)、文化經(jīng)營(yíng)、助學(xué)貸款、老年證等行政審批和服務(wù)事項(xiàng)。

Service Counter forComprehensive Service:Including 23 service windows for 19 governmentorgans. These government organs can provide quality service, including locally-granted student loans for college students,Tobacco monopoly retail certificate,and so on.

（四）房產(chǎn)辦證區(qū)。設(shè)有15個(gè)服務(wù)窗口，共有工作人員18名，涉及房產(chǎn)查詢、產(chǎn)權(quán)受理、房產(chǎn)登記、產(chǎn)權(quán)確認(rèn)等服務(wù)事項(xiàng)。

Service Counter of PropertyRegistration: Including 15service windows and 18 working staff, giving service about property rightregistration, property right confirming, and property right query.

（五）社保辦證區(qū)。共設(shè)置13個(gè)窗口，40名工作人員，為全市干部職工和群眾提供養(yǎng)老、統(tǒng)籌、醫(yī)療、工傷、就業(yè)、保險(xiǎn)等社會(huì)保障服務(wù)。

Service Counter of SocialSecurity Bureau: Including13 service windows and 40 working staff, giving services about pension, Medicareinsurance, unemployment insurance, work-related injury insurance and maternityinsurance.

（六）國(guó)土辦證區(qū)。設(shè)有5個(gè)辦事窗口，7名工作人員，涉及國(guó)有土地使用權(quán)他項(xiàng)權(quán)利設(shè)定登記、測(cè)量標(biāo)志使用審批、測(cè)繪資質(zhì)審查備案、國(guó)有土地使用權(quán)登記、土地登記資料公開查詢等行政審批和服務(wù)事項(xiàng)。

Service Counter of LandBureau: Including 5service windows and 7 working staff, giving service about State-owned landusufruct transfer and supply sanction, Mapping qualification, annualregistration, etc.

（七）交通辦證區(qū)。設(shè)有4個(gè)辦事窗口，6名工作人員，辦理公路行政許可、道路客貨運(yùn)營(yíng)許可、機(jī)動(dòng)車駕駛培訓(xùn)行政許可、機(jī)動(dòng)車維修經(jīng)營(yíng)行政許可、車輛二級(jí)維護(hù)合格證簽章、車輛等級(jí)評(píng)定簽章、駕駛員從業(yè)資格證誠(chéng)信考核簽章等行政許可和服務(wù)事項(xiàng)。

Service Counter of RoadTransport Bureau: Including4 service windows and 6 working staff, giving service about vehicleregistration and urban public transportation vehicle license inspecting.

（八）工商質(zhì)監(jiān)辦證區(qū)。設(shè)有6個(gè)辦事窗口，7名工作人員，涉及企業(yè)名稱變更審批、公司設(shè)立登記、公司法寶代表人變更登記、公司注銷登記、修理計(jì)量器具許可、特種設(shè)備使用登記、組織機(jī)構(gòu)代碼證辦理等行政審批和服務(wù)事項(xiàng)。

Service Counter of Industrialand Commercial Bureau and Quality Supervision Bureau: Including 6 service windows and 7 workingstaff, giving service about name changing and canceling of enterprise groups,new companies registration, special equipments registration, etc.

（九）代辦中心。對(duì)項(xiàng)目從立項(xiàng)到開工、投產(chǎn)全過程中所涉及的行政審批事項(xiàng)，以及供電、供水、供氣、排水、通訊、網(wǎng)絡(luò)等公共服務(wù)事項(xiàng)，由項(xiàng)目業(yè)主根據(jù)需要選擇全程代辦或部分代辦。對(duì)項(xiàng)目涉及的非行政審批事項(xiàng)，原則上由投資者自行選擇技術(shù)服務(wù)機(jī)構(gòu)，代辦服務(wù)中心提供協(xié)助。

Service Counters ofInvestment Promotion Bureau:Service Counters of Investment Promotion Bureau are assigned for such programsas “Major Programs”, strategic emerging industries, Construction Project, etc.

五、都勻市政務(wù)服務(wù)中心的主要工作

（一）制定和規(guī)范市政務(wù)服務(wù)中心業(yè)務(wù)運(yùn)行和人員管理的規(guī)章制度、管理辦法并組織實(shí)施；

In charge of researching, draftingand organizing the implementation of the policies and institutions.

（二）對(duì)涉及兩個(gè)以上部門平行審批事項(xiàng)的組織協(xié)調(diào)；

Coordinating and monitoring theworking relations between respective departments stationed in the Centre.

（三）對(duì)審批事項(xiàng)的運(yùn)轉(zhuǎn)情況進(jìn)行協(xié)調(diào)、考察；

Supervising and inspecting theimplementation of the administrative approval system reform plans.

（四）對(duì)進(jìn)入市政務(wù)服務(wù)中心的部門窗口及其工作人員進(jìn)行管理，組織部門窗口規(guī)范、高效、優(yōu)質(zhì)服務(wù)并提供相關(guān)業(yè)務(wù)咨詢；

In charge of daily management ofthe window departments and staff and motivating the staff of all departmentsand windows stationed in the Centre.

（五）對(duì)窗口工作人員進(jìn)行月度和年度考核；

Assessing the working staff in the center monthly andannually.

（六）受理當(dāng)事人對(duì)部門窗口及其工作人員服務(wù)質(zhì)量、效率等方面的投訴；

Handling complaintsand suggestions from public about serving quality and working efficiency.

（七）對(duì)各分中心、鄉(xiāng)鎮(zhèn)便民服務(wù)中心進(jìn)行業(yè)務(wù)指導(dǎo)和監(jiān)督；

Providing consulting and trainingservices for subordinate service centers and departments.

（八）完成州政務(wù)服務(wù)中心及市委、市政府交辦的其他工作。

Undertake other responsibilitiesassigned by the CPC Municipal Commission and the government.

六、工作措施(Measure of Service)

（一）規(guī)范清理事項(xiàng)。實(shí)施行政審批事項(xiàng)動(dòng)態(tài)管理，進(jìn)一步規(guī)范進(jìn)駐中心各部門的審批服務(wù)事項(xiàng)，在充分調(diào)查研究的基礎(chǔ)上，中心要求進(jìn)駐部門嚴(yán)格落實(shí)“兩集中、兩到位，對(duì)涉及本部門的行政許可、非行政許可審批、行政服務(wù)事項(xiàng)進(jìn)行逐項(xiàng)梳理，精簡(jiǎn)優(yōu)化審批流程，明確崗位職責(zé)、權(quán)限、時(shí)限要求；制定審批要件標(biāo)準(zhǔn)，實(shí)行標(biāo)準(zhǔn)化審批；涉及的收費(fèi)事項(xiàng)，公布收費(fèi)事項(xiàng)目錄和收費(fèi)依據(jù)及標(biāo)準(zhǔn)。

Making Standard Approving Method: The centerimplements dynamic management for administrative approval and furtherstandardized the items subject to examination and approval. On the basis ofabundant investigation, the institution of “two concentrations and twoinsurances” is strictly implemented. The Center also releases information onadministrative examination and approval, including the items subject toexamination and approval, relevant laws and regulations, time limits, dueprocedures, fees, number for complaints, etc.

（二）統(tǒng)一運(yùn)行機(jī)制。為進(jìn)一步提高窗口服務(wù)質(zhì)量，提高辦事效率，中心按照一站式審批、一次性告知、限時(shí)辦結(jié)、并聯(lián)審批、全程代辦、規(guī)范收費(fèi)的運(yùn)行規(guī)則。嚴(yán)格落實(shí)“兩項(xiàng)制度”：一是落實(shí)首問責(zé)任制度。結(jié)合自身實(shí)際，建立和完善窗口首問責(zé)任制度，推行首問事項(xiàng)接待制、一次性告知制、登記制和去向告知制等，確保首問責(zé)任制度落實(shí)到位。二是落實(shí)限時(shí)辦結(jié)制度。進(jìn)駐中心的服務(wù)事項(xiàng)，嚴(yán)格按承諾的時(shí)限辦結(jié)，堅(jiān)決杜絕久拖不辦、辦而不結(jié)的現(xiàn)象。同時(shí)，中心還建立了視頻監(jiān)控、指紋考勤、叫號(hào)查詢、服務(wù)評(píng)價(jià)等先進(jìn)管理系統(tǒng)，設(shè)立投訴電話、投訴信箱，制定定期巡崗制度等一系列措施，使辦事大廳協(xié)調(diào)、服務(wù)、管理、督查等職能得到有效發(fā)揮，有效防止了不作為、慢作為、亂作為現(xiàn)象的發(fā)生。

IntegratedOperating Mechanism: Inorder to improve the service quality and work efficiency, many operating rulesare implemented, including “responsibility for first inquiry, the one-timeinform, fulfillment within specified time, full range agent service”. And manymanaging systems including video surveillance, finger attendance system andservice evaluation system are all at service. All the institutions and managingsystems help to ensure all the subject items are finished in limit time.

（三）規(guī)范服務(wù)模式。中心按照政務(wù)服務(wù)規(guī)范、高效、便民、廉潔的原則，以建設(shè)服務(wù)型政府為己任，規(guī)范了政務(wù)大廳接待咨詢服務(wù)、全程代辦服務(wù)、預(yù)約辦理服務(wù)、特別通道服務(wù)、上門辦理服務(wù)，著力拓展便民服務(wù)領(lǐng)域。

Standardized Service Mode: All the serviceitems in the center are standardized by the tenet of probity, specification,efficiency and convenience. And for the purpose of promoting the transformationsof government functions and establish a service-oriented government, moreefforts would be made to expand service areas.

（四）實(shí)施政務(wù)陽光運(yùn)行。中心堅(jiān)持陽光運(yùn)行和監(jiān)督考核，通過政務(wù)公開、行風(fēng)評(píng)議、電子監(jiān)察，強(qiáng)化監(jiān)督和考核機(jī)制，進(jìn)一步加強(qiáng)政風(fēng)行風(fēng)建設(shè)，提高辦事效

率，提升服務(wù)水平。確保政風(fēng)行風(fēng)監(jiān)督工作取得實(shí)效，推進(jìn)中心工作全面發(fā)展

The Center has alwaysbeenadhering to government affairs public, supervision and assessment mechanism and futher strengthenadministrativetransparency so as to improve the efficiency and service levels.

（五）完善考核機(jī)制。為進(jìn)一步提高工作效率，轉(zhuǎn)變工作作風(fēng)，強(qiáng)化窗口單位和工作人員的日常管理，中心研究并出臺(tái)了《都勻市政務(wù)服務(wù)中心窗口單位及工作人員考核評(píng)分細(xì)則》，將窗口業(yè)務(wù)工作和工作人員考核得分情況每月及時(shí)反饋給各窗口單位主要領(lǐng)導(dǎo)，將進(jìn)駐單位窗口工作納入市委、市政府年終目標(biāo)考核，建立了以市監(jiān)察局督促指導(dǎo)、各窗口單位協(xié)助配合、中心具體抓落實(shí)的長(zhǎng)效工作機(jī)制。為充分發(fā)揮先進(jìn)典型引領(lǐng)示范作用，鼓勵(lì)中心全體工作人員全面提升服務(wù)水平，中心組織開展了“流動(dòng)紅旗窗口”和“服務(wù)之星”評(píng)選活動(dòng)，對(duì)窗口實(shí)行量化考核。通過開展評(píng)優(yōu)評(píng)先活動(dòng)，激發(fā)了工作人員優(yōu)質(zhì)服務(wù)熱情，增強(qiáng)了為廣大群眾和企業(yè)提供最優(yōu)服務(wù)的思想觀念，樹立了中心良好形象。

AssessmentMechanism Developing: Inorder to improve work efficiency and change working style. Working staff in thecenter are required to follow the institution of Service Window AppraisalMethod. The center also has been implement “Mobilered banner” and “Service star” activities to arouse the working enthusiasm ofworking staff.

（六）打造溫馨服務(wù)環(huán)境。為打造中心“名片”，中心注重人性化服務(wù)，全體工作人員在接聽電話、接待群眾、處理投訴都是熱情有加，溫情細(xì)致，讓對(duì)方感受到溫馨和諧的工作氛圍。同時(shí)，設(shè)立了商務(wù)中心、投訴臺(tái)和老年人、殘疾人代理服務(wù)臺(tái)，各服務(wù)窗口均安裝了咨詢電話，印制了辦事指南，制作了窗口布置示意圖。此外，中心還安裝了LED電子顯示屏、設(shè)置了觸摸查詢機(jī)、叫號(hào)機(jī)、填表臺(tái)、排

隊(duì)等候區(qū)、飲水休息區(qū)、書報(bào)架等便民設(shè)施，打造人性化的溫馨辦公服務(wù)場(chǎng)所。

BuildingSoft Environment for Administrative Service: The center has always been focusing onhumanized services. Working staff should be enthusiasm when answers a phone,deals with complaints and serves public. The center also has set up businesscenter, the elder and the disabled counter to help giving better service.Besides, the center supply notice boards LED players, drinking fountains andchairs to help public get the first information and have a rest. Meanwhile, brochureswith information about the Center and samples of official documents are alsoavailable for citizens.

七、特色服務(wù)(Special Services)

（一）A、B崗制度。為方便群眾辦事，中心實(shí)行服務(wù)窗口實(shí)行A、B崗人員

頂崗，確保辦事群眾到大廳能辦事、辦成事。

A、BPost System:To bring convenience to the people, the Center implements the A, BPost System to ensure that the masses can conductthe subject items smoothly when they come to the center.

（二）多語種服務(wù)。組建了含英語、普通話和布依族、水族、苗族等少數(shù)民族語言在內(nèi)的多語種服務(wù)志愿者隊(duì)伍，加強(qiáng)中心服務(wù)能力，惠及更多辦事群眾。

Multiple Language Service: A group of working staff and volunteers whospeak English and the language of Buyi, Miao and Shui people are always on dutyto solve communication problems of public.

（三）帶領(lǐng)代理服務(wù)。針對(duì)老年人、殘疾人以及不熟悉辦事流程的服務(wù)對(duì)象，

中心工作人員為其提供詳細(xì)咨詢、答疑、指導(dǎo)填表及帶領(lǐng)辦理服務(wù)。

Guiding Service: Working staff will give detail informationto the people who are not acquainted with the affairs in the center, especiallyold man and disabled people.

（四）節(jié)假日預(yù)約服務(wù)。辦事群眾因特殊情況需在法定節(jié)假日辦理有關(guān)證照，

直接與政務(wù)中心服務(wù)窗口預(yù)約便可到政務(wù)服務(wù)中心辦理相關(guān)事項(xiàng)。

ReservationService: Service in the centerwould be available on holidays by making appointment at service window.

（五）特約上門服務(wù)。辦事群眾因特殊情況不能到政務(wù)服務(wù)中心辦理業(yè)務(wù)，符

合條件的，可預(yù)約中心窗口工作人員上門為其服務(wù)。

Door-to-Door Service:Thecenter provides visiting services to people who can’t get to the center becauseof special reason.

（六）行政效能監(jiān)察。依托行政效能電子監(jiān)察系統(tǒng)和適時(shí)監(jiān)控系統(tǒng)，對(duì)中心各

窗口工作人員進(jìn)行現(xiàn)場(chǎng)監(jiān)督，同時(shí)對(duì)窗口工作人員的服務(wù)態(tài)度、工作效率、服務(wù)質(zhì)量等進(jìn)行全方位監(jiān)察。

Administrative Efficacy Supervision:Depending on theelectronic monitoring system, all the working staff would be supervised duringwork time to ensure the service attitude and quality.

（七）政務(wù)服務(wù)回訪。為全面了解政務(wù)服務(wù)的群眾滿意度，中心每月對(duì)進(jìn)駐各窗口的政務(wù)服務(wù)情況進(jìn)行回訪，主要了解窗口在服務(wù)態(tài)度、辦事效率、

按章辦事、規(guī)范收費(fèi)、廉潔自律等方面的情況。對(duì)窗口實(shí)施“兩集中兩到位”、是否存在“兩頭受理”、“吃拿卡要”等進(jìn)行監(jiān)督。

Return Visit System forGovernment Affairs: Tofully know the public satisfaction for Government Affairs, the centerestablishes the return visit system. This system helps know the serviceattitude、work efficiency、handling things according to law、regulatingfees and honesty and self-discipline. Meanwhile, the return visit system alsohelps supervise whether the government organs implement “two concentrations andtwo insurances” for the items、whether “externalcirculation” exist in thegovernment organs stationed in the center and also supervise them to chargefees legitimately.

窗口工作人員進(jìn)行現(xiàn)場(chǎng)監(jiān)督，同時(shí)對(duì)窗口工作人員的服務(wù)態(tài)度、工作效率、服務(wù)質(zhì)量等進(jìn)行全方位監(jiān)察。

都勻市政務(wù)服務(wù)中心運(yùn)行一年多來，在市委、市政府的正確領(lǐng)導(dǎo)下，在各進(jìn)駐部門的通力協(xié)作下，取得了一定的成績(jī)，今后中心將致力于建設(shè)服務(wù)型政府，以打造全州一流政務(wù)服務(wù)中心為目標(biāo)，以提高行政效能和推進(jìn)政務(wù)公開為目的，以改善投資環(huán)境和暢通為民辦事服務(wù)為宗旨，堅(jiān)持便民、規(guī)范、高效、廉潔的原則，創(chuàng)新

思路，更新觀念，拓寬服務(wù)領(lǐng)域，優(yōu)化審批程序，完善服務(wù)功能，提高辦事效率，規(guī)范高效運(yùn)行，努力打造都勻市政務(wù)服務(wù)品牌、樹立“政府第一形象”。

Under the leadership of Duyun Municipal Committee andDuyun Municipal People’s Government, and with the active cooperation of all bureaus,the center has obtained certain achievement. Looking into thefuture, the goal ofestablishing a service-oriented government, building up a first-rate governmentaffairs center, improving working efficiency, opening administrative affairs,and serving for people will be continuously insisted. The principle of probity,specification, efficiency and convenience will be continuously followed. Wepromise that more effort will be made to establish a typical service brand tobring more convenience to people.